Frequently Asked Questions

Who can attend the Conference and Trade Show?

The annual STN EXPO welcomes transportation professionals nationwide who want to learn the latest trends in training, products and services as well as how to produce better, more quantifiable results from their transportation team and operations.

Attendees include: Transportation directors and supervisors; purchasing agents; school bus association members; superintendents; fleet managers; mechanics and technicians; driver/safety trainers; administrators; special education professionals; private fleet operators, Head Start/childcare professionals; executives and CEOs; and school bus dealers.

What does Main Conference Attendee registration include?

As a main conference attendee, you will have access to ALL breakout sessions, general sessions, keynote sessions, social events, and the trade show.

What does Guest registration include?

Guest registration includes access to all networking events, the STN EXPO Trade Show Networking Extravaganza, as well as the STN EXPO Trade Show.

What does Trade Show Only registration include?

Trade Show Only registration includes access to the STN EXPO Trade Show Networking Extravaganza and the STN EXPO Trade Show.

How do I register for the conference?

You can register by visiting our conference website at www.stnonline.com/expo/west. Under the “Attendee” tab, click on “Pricing and Registration” for more details on registration type and conference access. Then, click on “Register Now.” This will take you to the conference registration page, powered by Cvent. 

How do I know if I am registered?

Once you have completed the registration, you will receive an email confirmation with your confirmation number for the conference. You must receive a confirmation number in order to be considered registered. If you do not receive an email once you finalize your registration, please contact the event coordinator at samantha@stnmedia.com.

*As Cvent is a third-party registration system, we find that some email servers will recognize emails from Cvent as spam/junk mail, or will block the sender all together. Many school district firewalls may block this email confirmation from entering into your inbox. If you do not receive your confirmation email, please also check your spam or junk folder before contacting the Events Team.

Can I register for training programs but not the conference?

You can register for the “So, You Want To Be. A Transportation Supervisor?”  with your Main Conference Attendee Registration. To do so, would register as a Main Conference Attendee, and add this session in the Optional Sessions section in the registration process.

Please visit the Pricing & Registration page for more details on the different registration types.

How do I submit my application for the Transportation Directors Summit?

During your initial registration process, after you have completed the Registration Information page, the Item Selection page will appear. Under Optional Session Registration, please check the box next to Transportation Director Summit Application, and then click on Next. You will then be prompted to answer a few questions in order to qualify for acceptance to the Summit. Once completed, click on Next to finish the registration process. Please make sure that the application appears on the payment page under ORDERS > Session before finalizing your registration.

If you are already registered as a main conference attendee and decide later that you would like to apply to attend the Transportation Director Summit, please contact the event coordinator with your request at amy@stnmedia.com.

How am I accepted to the Transportation Directors Summit?

In order to qualify, you must be registered as a Main Conference Attendee, check the box next to the Transportation Director Summit application and answer qualifying questions during the registration process. Please note that this summit is designed exclusively for qualified transportation directors. Applicants in other positions may not qualify for this event. if you are initially qualify, a representative from our team will reach out to you to complete the application process.

*Please note that attendees MUST check in and attend the Transportation Director Summit on Sunday, November 1, 2020 (Subject to change) in order to attend the summit off site.

Have a question about the Transportation Directors Summit? Contact Ryan Gray at ryan@stnonline.com or Tony Corpin at tony@stnonline.com.

My school district needs to add you as a vendor. How do I obtain a W-9?

Please Contact Lisa Douglas, accounting executive, at lisa@stnmedia.com or 310.802.7816.

What types of payments are accepted?

All major credit cards are accepted (Visa, Mastercard, and American Express). You can also pay by check or purchase order checks. You can select “P.O. Check” as your payment method even if you do not have the P.O. number at the time you register.

If paying by check or P.O., please make it out to:

STN Media Group
ATTN: STN EXPO Reno
5334 Torrance Blvd., 3rd Floor
Torrance, CA 90503
*Please note to include your full name and confirmation number with the payment*

I need to cancel my registration. How do I do that?

To submit your cancellation request, please email the Events Team at events@stnmedia.com. SEE RESTRICTIONS BELOW:

• NO PENALTY PERIOD: Cancellations received within 24 hours of completed registration may receive a full pardon, minus the non-refundable registration service fee. Request must be sent in writing to events@stnmedia.com.

• Cancellation requests by 11:59 p.m. Pacific on May 15, 2020, will be fully refunded, minus the non-refundable registration service fee. Please note: Unpaid registrants are still responsible for paying the non-refundable registration service fee.

 50 % PENALTY OR REFUND PERIOD: Cancellation requests received by 11:59 p.m. Pacific on June 5, 2020, will receive a 50% refund, minus the non-refundable registration service fee, OR will be charged a cancellation fee of 50% of registration cost plus the registration service fee for UNPAID accounts.

 FULL PENALTY OR NO REFUND PERIOD: Cancellation requests will NOT be accepted after midnight Pacific on June 6, 2020. No refunds of any kind will be issued. Any pending balance must be paid in full.

• STN will not issue refunds past the cancellation period. Unless requests for cancellations are made prior to June 5, payments made to STN are not refundable for any reason, including, without limitation: failure to attend due to illness, acts of God, travel-related problems, acts of terrorism, loss of employment and/or duplicate purchases.

• Unused registrations have no monetary value and cannot be credited to future events. If you are a “no-show,” you are still responsible to pay any pending balances still due.

• ALL cancellation requests MUST be emailed to events@stnmedia.com.

• If you are unable to attend, your registration may be transferred to another attendee. However, requests for substitution must be submitted in writing via email up to 7 days prior to the first day of the conference.

• Substitutions do not apply to credit transfers. All credits are non-transferable from person to person.

STN Media Group reserves the right to refuse any refunds, cancellation, or transfer requests.

Paying by check or P.O.? Make out the check to “STN Media Group”

Mail check to:
STN Media Group
ATTN: STN EXPO Reno
5334 Torrance Blvd., 3rd Floor
Torrance, CA 90503

If you have any issues, please email Event Coordinator, Samantha Gyerman, at samantha@stnmedia.com. Visit www.stnexpo.com/east for new information and updates on the conference and trade show.

I am registered, but unable to attend the conference. Can my colleague replace me?

Yes, we accept substitutions. Please submit your request to our event coordinator at samantha@stnmedia.com. Please specify the full name of the attendee who will be replaced, as well as the full name, title, company, work address, email address, and phone number for the substitute attendee.

Can I register on site?

Yes. Please come to the registration desk to register on site. Please note that payment is due upon arrival. If paying with a P.O. on site, you will have up to 30 days after the conference to submit your balance.

How do I pay my balance?

To submit payment via Credit Card:

  1. Visit our STN EXPO Website at https://stnexpo.com/west/
  2. Click on the “Attendee Registration” botton on the home page. This will open a new page to Cvent.
  3. Click on “Already Registered?” on the registration page
  4. Input your email address and your confirmation number (sent to your email after you submitted your registration), click OK.
  5. You are now in your registration portal. Here you can print invoice, submit payment, add members to your group, and review your registration details.
  6. Click on Submit Payment and you’ll be able to pay the balance with your credit card.

Are you paying by check or P.O.? Please make it out to:

STN Media Group
ATTN: STN EXPO Reno
5334 Torrance Blvd., 3rd Floor
Torrance, CA 90503
*Please note to include your full name and confirmation number with the payment*

Are meals included?

Food and drinks are provided only during specific events at the STN EXPO. Refreshments will be provided for registrants who qualify and will attend the Transportation Directors Summit.  Drinks and light appetizers/desserts may be sponsored and served at STN Networking events. Dinner will be served at the STN EXPO Trade Show Networking Extravaganza. Lunch will be provided on the Trade Show Floor.

On days with breakout sessions, attendees are encouraged to have lunch on their own at any of the restaurants at the Peppermill Resort. To see a list of the restaurants, please visit www.peppermillreno.com/dining.

Do I get a certificate of attendance?

If you register before the online registration ends, you will receive a Certificate of Participation for the 2020 STN EXPO along with your welcome packet upon checking in at the registration desk. However, if you register after online registration ends or on-site, a certificate will be mailed to you after the conference concludes.

When will the workshop schedule be published?

The workshop schedule will be announced around two months before the conference begins. Notifications will be sent via email. Be sure to frequently visit our website for the latest updates, and follow us on Facebook, Instagram, and Twitter,

Do I have to sign up for workshop classes?

While each workshop session is specified by track, we have designed the curriculum so that you are free to attend any of the breakout sessions, on any given day. This means that you are welcome to attend all General Sessions and Keynote Sessions, any workshops on any tracks, on any day of the conference week, as long as you are registered as a Main Conference Attendee.

The only courses that you must sign up prior to the beginning of the conference would be the “So, You Think You Want to be a Transportation Supervisor?” Course, and the Transportation Directors Summit.

*Please note that Trade Show Only Registrants and Guests are only allowed to specific events. They will not have access to any of the workshops and classes.

Which track should I add to my schedule?

As a Main Conference Attendee, you are free to choose any track you will find most suitable to your interest and needs. You are not required to attend only one track, and you are free to attend any classes on the schedule.

When does registration open on site?

On-site Registration (Subject to change. Specific time will be announced on-site):

Sunday, November 1, 2020 – TBA
Monday, November 2, 2020 – TBA
Tuesday, November 3, 2020 – TBA
Wednesday, November 4, 2020 – TBA
Thursday, November 5, 2020 – TBA
Friday, November 6, 2020 – TBA
Saturday, November 7, 2020 – TBA

On-site registration will begin on Sunday, November 1, 2020 for attendees who are attending the Transportation Directors Summit ONLY.

What hotel should I stay in? Can you help me arrange that?

For your convenience, we have reserved a room block at the Peppermill Resort. Room nights are limited, so we recommend making your reservations as soon as possible. We do not reserve individual rooms for attendee, however. You can reserve your own room two ways: You can book a room through the STN EXPO website by clicking on the Hotel & Travel tab at the top of the home page, and then clicking on the “Book a Room” orange button on the Travel webpage. Or, you can call the Peppermill Resort Hotel directly at (775) 826-2121 and ask for the reservations department. Let them know that you want to book a room at the STN EXPO conference rate.

Can I bring my friend/spouse to the Conference and Trade Show?

You may bring a friend or a spouse to the STN EXPO, however, they must be registered as a Guest. Guests can only be registered on-site. Please see registration staff for more details. Questions and concerns? Please email our event coordinator at samantha@stnmedia.com.

While your family is welcome to experience Reno and the Peppermill Resort at your own leisure, please note that this is a professional conference and therefore we ask that you do not invite children to attend any general sessions, workshops or social events with you. We also ask that you do not invite children to attend the STN EXPO Extravaganza or the STN EXPO Trade Show, due to liability and safety issues since alcohol is served during the events and many heavy equipment are on display from various exhibit booths. We appreciate your cooperation and thank you for your understanding.

 

What do you recommend for spouses to do while the conference is going on?

The Peppermill is a one-of-a-kind resort with a 33,000-square-foot Spa & Salon, 82,000-square-foot casino and race & sports book, and amenities including a posh 9,900-square-foot fitness center; two beautiful pools and three outdoor jetted spas, heated with on-site geothermal energy; designer boutique shopping; Reno’s hottest nightclub, EDGE; 15 bars and lounges, including the iconic Fireside Lounge; and 10 award-winning restaurants offering authentic Chinese, inspired Italian, steaks and chops, seafood, buffet, deli and café dining. We guarantee that your spouse will be plenty busy relaxing and enjoying the resort! Visit the Travel page on our website or visit www.peppermillreno.com to explore all that the resort has to offer!

Do I need to rent a car? How far is the airport from the conference?

The Peppermill Resort is roughly 15 minutes away from the Reno-Tahoe International Airport. For your convenience, the Peppermill offers an airport shuttle to and from the hotel. The airport shuttle departs from the airport for the Peppermill Resort every 30 minutes, from 4:15 a.m. to 11:45 p.m. The shuttle pick up point is at the North exit of the Baggage Claim Area. There is also an airport shuttle from the hotel that departs to the airport from the valet area of the hotel every 30 minutes, from 4 a.m. to 11:30 a.m. You are more than welcome to choose other options, such as car rental or rideshare services such as Uber, Lyft or taxi. Please visit www.renoairport.com/tofrom-airport/rental-cars to discover rental car options, or visit www.renoairport.com/tofrom-airport/taxis-limousines to explore other taxis, limousines, and rideshare services.

How can I get a subscription to School Transportation News magazine?

As a Main Conference Attendee, your registration includes a FREE subscription to School Transportation News. During the registration process, please specify which format you would like to receive. If you have already registered, or would like to send a colleague or friend a subscription to School Transportation News, please visit www.stnonline.com/subscribe-2 and complete the form to subscribe!

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