FAQ's

As a main conference attendee, you will have access to ALL breakout sessions, general sessions, keynote sessions, social events, and STN EXPO Reno trade show as well as the Green Bus Summit.

You may sign up for additional courses such as the NHTSA Child Passenger Safety on School Bus National Training on Friday, July 11 for $199 (early bird rate of $149) and the National School Bus Inspection Training Program on Friday and Saturday, July 11-12, for $249 (early bird rate of $199) or apply for the Transportation Director Summit on July 11-12, or any of the Unique Experiences available (pre-registration required).

Guest registration includes access to the Welcome Party on Saturday evening, July 12, the Green Bus Summit Outdoor Experience on Sunday, July 13, as well as the STN EXPO Trade Show Extravaganza Reception on Monday, July 14, and the STN EXPO Trade Show on Tuesday, July 15.

Trade Show Only registration includes access to the STN EXPO Trade Show Extravaganza Reception on Monday, July 14, and the STN EXPO Trade Show on Tuesday, July 15.

You can register by visiting our conference website at www.stnexpo.com/west. Click on the “Register Now” button. This will take you to the conference registration page. For more information on registration types and conference access, please visit the “Pricing and Registration” page under the Attendee tab on the top right corner of the web page. 

Once you have completed the registration, you will receive an email confirmation with your confirmation number for the conference. You must receive a confirmation number in order to be considered registered. If you do not receive an email upon submitting your completed registration, please contact the events team at events@stnmedia.com.  

*As Cadmium/EdgeReg is a third-party registration system, we find that some email servers will recognize emails from Cadmium/EdgeReg as spam/junk mail or will block the sender all together. Many school district firewalls may block this email confirmation from being delivered to your inbox. If you do not receive your confirmation email, please also check your spam or junk folder before contacting the Events Team. 

You can register for the NHTSA Child Passenger Safety Training separately without registering to attend the entire conference. When you first arrive at the registration page, you will be prompted to choose a registration type. Select NHTSA Child Passenger Safety Training if you would like to attend either class ONLY. This will give you access to the training on Friday, July 11, without access to the rest of the conference, workshops, trade show, or social events. 

The National School Bus Inspection Training is available for Main Conference Attendees to add as an optional session. It will not be available for non-main conference attendees to add as a solo class this year.

If you would like to attend the conference AND attend one of the training seminars, then register as a Main Conference Attendee, and add the desired session in the Optional Sessions section in the registration process. 

Please visit the Pricing & Registration page for more details on the different registration types. 

The National School Bus Inspection Training is available for Main Conference Attendees to add as an optional session. It will not be available for non-main conference attendees to add as a solo class this year.

If you would like to attend the conference AND attend one of the training seminars, then register as a Main Conference Attendee, and add the desired session in the Optional Sessions section in the registration process. 

Please visit the Pricing & Registration page for more details on the different registration types. 

If you are interested in registering for this training, you will first select the registration type called “Main Conference Registration” and follow instructions to complete the required pages. Once you arrive at the Optional Session page, check the box next to NHTSA Child Passenger Safety Training, and then click on Next. The additional registration fee for the course will reflect on the Payment page. Please make sure that the name of the course appears on your registration summary page. 

If you have first registered as a main conference attendee and decide later that you would like to add the NHTSA Child Passenger Safety Training, you may modify your registration by logging back into your registration portal. Visit the self-service Registration Portal (link to come after registration opens). A window will appear asking for your information. Please type in the email address you used to register with, and your confirmation number to access your registration portal. Here you can edit your contact information and add the NHTSA Training to your agenda on the Optional Session page.

If you need assistance, please contact the events team with your request at events@stnmedia.com.  

If you are interested in registering for this training, you will first select the registration type called “Main Conference Registration” and follow instructions to complete the required pages. Once you arrive at the Optional Session page, check the box next to National School Bus Inspection Training Program (must select both days), and then click on Next. The additional registration fee for the course will reflect on the Payment page. Please make sure that the name of the course appears on your registration summary page. 

If you have first registered as a main conference attendee and decide later that you would like to add the National School Bus Inspection Training Program, you may modify your registration by logging back into your registration portal. Visit the self-service Registration Portal (link to come after registration opens). A window will appear asking for your information. Please type in the email address you used to register with, and your confirmation number to access your registration portal. Here you can edit your contact information and add the Inspection Training to your agenda on the Optional Session page.

If you need assistance, please contact the events team with your request at events@stnmedia.com.  

If you are interested in registering for the Transportation Director Summit, you will first select the registration type called “Main Conference Registration” and follow instructions to complete the required pages. Once you arrive at the Optional Session page, check the box next to the “Transportation Director Summit (Apply for Approval)”, and then click on Next. You will then be prompted to answer a few questions in order to qualify for acceptance to the Summit. Once completed, click on Next to finish the registration process. Please make sure that the application appears on the registration summary page before finalizing your registration.

If you have first registered as a main conference attendee and decide later that you would like to add the Transportation Director Summit, you may modify your registration by logging back into your registration portal. you may modify your registration by logging back into your registration portal. Visit the self-service Registration Portal (link to come after registration opens). A window will appear asking for your information. Please type in the email address you used to register with, and your confirmation number to access your registration portal. Here you can edit your contact information and add the Transportation Director Summit to your agenda on the Optional Session page.

If you need assistance, please contact the events team with your request at events@stnmedia.com.

In order to qualify, you must be registered as a Main Conference Attendee, check the box next to the Transportation Director Summit application and answer qualifying questions during the registration process. Please note that this summit is designed exclusively for qualified transportation directors. Applicants in other positions may not qualify for this event. If you initially qualify, a representative from our team will reach out to you to complete the application process.

*Please note that attendees MUST check in and attend the Transportation Director Summit on Friday, July 11 in order to attend the summit off site on Saturday, July 12.

Have a question about the Transportation Directors Summit? Contact us at  events@stnmedia.com. 

Please Contact Lisa Douglas, accounting executive, at lisa@stnmedia.com or 310.802.7816.

All major credit cards are accepted (Visa, Mastercard, and American Express). You can also pay by check or purchase order checks. You can select “P.O. Check” as your payment method even if you do not have the P.O. number at the time you register. 

If paying by check or P.O., please make it out to: 

STN Media Group 
ATTN: STN EXPO Reno 
5334 Torrance Blvd., 3rd Floor 
Torrance, CA 90503  
*Please note to include your full name and confirmation number with the payment* 

The following policy applies to STN EXPO Reno registrants.

Registration Policy: Cancellations & Refunds: For the full Conference Registration Policy and Terms & Conditions, please visit www.stnexpo.com/west.

All registration fees must be paid in full before attending the conference. Registrants using Purchase Orders must provide proof of payment before gaining on-site conference access. Cancellation requests must be submitted in writing to events@stnmedia.com. Cancellations and refunds adhere to the following terms:

• Registration Policy

  Cancellations & Refunds 

  • Payment: All fees must be paid in full prior to attending. Registrants using Purchase Orders must provide proof of payment for on-site access. 

  • Cancellation Requests: Must be emailed to events@stnmedia.com. 

  • Refund Period: Cancellations received by 11:59 p.m. PT on June 6, 2025, are eligible for a refund minus the non-refundable administrative fee. Unpaid registrants are still responsible for this fee. 

  • No Refund Period: Cancellations after June 6, 2025, are ineligible for a refund. Unpaid registrations remain due and payable within 30 days post-conference. 

  • No-show Policy: No-shows are not eligible for refunds or credit transfers. Payment is still required as per registration terms, even if attendance is not possible. Unpaid registrations are due within 30 days post-conference. 

  • Post-Cancellation: Payments made to STN are non-refundable after June 6, 2025, for any reason, including but not limited to illness, travel issues, job loss, or duplicate purchases. Requests for refunds submitted after this date due to exceptional circumstances (e.g., family death, documented illness) may be reviewed on a case-by-case basis.  

  • Force Majeure: Neither party is liable for failure to perform due to a Force Majeure Event, including acts of God, natural disasters, war, terrorism, strikes, pandemics, or government actions. The affected party must notify the other party within 3 days and make reasonable efforts to mitigate the impact. 

  • Event Cancellation: If STN cancels or postpones a conference, refunds will not be issued. However, registration fees may be transferred to a future event based on the circumstances. 

  Registration Policy: Substitutions 

  • Transfers: Registrations can be transferred to another attendee. Requests for substitutions must be submitted in writing via email up to 7 days before the conference starts. 

STN Media Group reserves the right to refuse any refunds, cancellation, or transfer requests.

Yes, we accept substitutions. Please submit your request to our events team at events@stnmedia.com with the email subject: SUBSTITUTION REQUEST – STN EXPO RENO. Please specify the full name of the attendee who will be replaced, as well as the following required information for the substitute attendee:  

Full Name: 

Job Title: 

School District/Company Name: 

Work Address: 

Email Address: 

Work Phone Number: 

Yes. Please come to the registration desk to register on site. Please note that payment is due upon arrival. If paying with a P.O. on site, you will have up to 30 days after the conference ends to submit your balance. 

Yes, however, both trainings has limited seating. We recommend attendees to register for the course ahead of time, as materials must be purchased before the conference. If additional seating is available upon your registration on site, you may add the desired course to your agenda. Please note that payment is due upon arrival. If the training is at full capacity, you may stand by day of to see if there are any cancellations or no shows which will open up seats for the class.

To submit payment via Credit Card:

1. Visit our STN EXPO Reno Website at  https://stnexpo.com/west/
2. Visit the Pricing & Registration page under the Attendee tab.
3. Click on “Self-Registration Portal” link under the “Register Now” button on the registration page
4. Input your email address and your confirmation number (sent to your email after you submitted your registration), click OK.
5. You are now in your registration portal. Here you can submit payment, add members to your group, and review your registration details.
6. Click on Submit Payment and you’ll be able to pay the balance with your credit card.

Are you paying by check or P.O.? Please make it out to:

STN Media Group
ATTN: STN EXPO Reno
5334 Torrance Blvd., 3rd Floor
Torrance, CA 90503

*Please note to include your full name and confirmation number with the payment*

Food and drinks are provided only during specific events at the STN EXPO. Refreshments will be provided for registrants who qualify and will attend the Transportation Directors Summit on Friday, July 11, as well as breakfast and lunch on July 12. Drinks and light appetizers will be sponsored and served at STN EXPO Welcome Party on Saturday, July 12. Light appetizers and drinks will be provided at the GBS Fleet Award Reception, before the GBS Ride & Drive Experience on Sunday, July 13. Dinner and drinks will be provided during the STN EXPO Trade Show Extravaganza Reception on Monday, July 14, on the Trade Show Floor. Lastly, lunch will be served at the STN EXPO Trade Show on Tuesday, July 15.   

Additional sponsored Lunch and Learn sessions will be announced as the agenda develops. These lunch sessions are available to main conference attendees who are attending the sponsored sessions. Lunches are first come, first served and may be a limited amount. See agenda on the conference website for updates.

On days without meals being served, attendees are encouraged to have meals on their own. The Peppermill Resort has many dining options within its property. Check out the list of restaurants at the Peppermill Resort at https://www.peppermillreno.com/dining/.

Upon the conclusion of the STN EXPO Reno Conference, you will receive a Certificate of Participation via email from Cvent. You will be able to download your certificate directly from the email. If you do not receive your certificate within a week after the conference concludes, please contact us at events@stnmedia.com for assistance.  

The workshop schedule will be announced around two months before the conference begins. Notifications will be sent via email. Be sure to frequently visit our website for the latest updates, and follow us on Facebook, Instagram, and Twitter,

We have designed the curriculum so that you are free to attend any general or breakout sessions, on any given day. This means that you are welcome to attend all General Sessions and Keynote Sessions, breakout sessions, on any day of the conference week, as long as you are registered as a Main Conference Attendee. 

While regular breakout sessions are open to all main conference attendees, pre-registration for the following Optional Sessions is required: 

• NHTSA Child Passenger Safety on School Bus National Training

(Additional registration fees required)

• National School Bus Inspection Training Program 

(Additional registration fees required) 

• Transportation Director Summit 
• Green Bus Summit Ride & Drive*
• Wheelchair Securement Bootcamp hosted by AMF-Bruns of America
• Wheelchair Securement Training hosted by Q’STRAINT/SURE-LOK

*If requesting to be included in the Ride & Drive event on site, Riders must complete the liability waiver on site and receive a wrist band prior to boarding. See registration staff for more information.   

Please note that Trade Show Only registrants and Guests are only allowed to specific events. They will not have access to any of the workshops or educational sessions. 

As a Main Conference Attendee, you are free to choose any track you will find most suitable to your interest and needs. You are not required to attend only one track, and you are free to attend any classes on the schedule.

Attendee and exhibitor registration will begin on Thursday, July 10 in the late afternoon at the Tuscany Hotel Registration Desk at the Peppermill Resort. Hours of operations will be announced later. Please check back for more details soon.  

For your convenience, we have reserved a block of rooms at a discounted rate at the Peppermill Resort. Room nights are limited, so we recommend making your reservations as soon as possible. STN does not and will not reserve a room on an attendee’s behalf, however, you can reserve your own room now through the STN EXPO Reno website.  

Visit www.stnexpo.com/west and click on the Hotel & Travel tab at the top right of the menu bar, and then click on the “Book a Room” button under the desired hotel.  

Beware of Travel Scams 

STN Media Group is the official event host for the 2025 STN EXPO Reno Conference & Trade Show, and it does not work with an outside third-party vendor for hotel and travel. The Peppermill Resort is the official host hotels for the STN EXPO Reno Conference & Trade Show. Any offers from other hotels and/or travel agencies are neither endorsed by nor affiliated with STN Media Group nor are they honored. Don’t be fooled by offers from other parties using the STN EXPO Reno or STN Media Group name—they are NOT affiliated with the STN EXPO Reno Conference & Trade Show or STN Media Group. 

For your safety, ONLY book a room through the links on the Hotel & Travel page on the STN EXPO Reno website or call directly to the respective hotels. Never provide payment information via email or text.  

The workshop schedule will be announced around two months before the conference begins. Notifications will be sent via marketing email, as well as our social media accounts and event news at STNOnline.com. Be sure to frequently visit our website for the latest updates, and follow us on Facebook, Instagram, and Twitter.

You may bring a friend or a spouse to the STN EXPO, however, they must pay and register as a Guest. Guests can only be registered on-site. Please note that Guests are only allowed to specific events. They will not have access to any of the workshops or educational sessions. 

Please see registration staff for more details. Questions and concerns? Please email our events team at events@stnmedia.com.  

While your family is welcome to experience Reno at your own leisure, please note that this is a professional conference and therefore we ask that you do not invite children to attend any general sessions, workshops or social events with you. We also ask that you do not invite children to attend the STN EXPO Welcome Party, STN EXPO Trade Show, or the Green Bus Summit Outdoor event, due to liability and safety issues since alcohol is served during the events and many heavy equipment are on display from various exhibit booths. We appreciate your cooperation and thank you for your understanding. 

As a Main Conference Attendee, you are free to attend any breakout sessions you find most suitable to your interest and needs. You are not required to follow any one track or time slots, and you are free to attend any general sessions, keynotes, or breakout sessions.  

For hands-on training, additional registrations and fees may apply.  

The Peppermill is a one-of-a-kind resort with a 33,000-square-foot Spa & Salon, 82,000-square-foot casino and race & sports book, and amenities including a posh 9,900-square-foot fitness center; two beautiful pools and three outdoor jetted spas, heated with on-site geothermal energy; designer boutique shopping; Reno’s hottest nightclub, EDGE; 15 bars and lounges, including the iconic Fireside Lounge; and 10 award-winning restaurants offering authentic Chinese, inspired Italian, steaks and chops, seafood, buffet, deli and café dining. We guarantee that your spouse will be plenty busy relaxing and enjoying the resort! Visit the Travel page on our website or visit www.peppermillreno.com to explore all that the resort has to offer!

The Peppermill Resort is roughly 15 minutes away from the Reno-Tahoe International Airport. For your convenience, the Peppermill offers an airport shuttle to and from the hotel. The airport shuttle departs from the airport for the Peppermill Resort every 30 minutes, from 4:15 a.m. to 11:45 p.m. The shuttle pick up point is at the North exit of the Baggage Claim Area. There is also an airport shuttle from the hotel that departs to the airport from the valet area of the hotel every 30 minutes, from 4 a.m. to 11:30 a.m. You are more than welcome to choose other options, such as car rental or rideshare services such as Uber, Lyft or taxi. Please visit www.renoairport.com/tofrom-airport/rental-cars to discover rental car options, or visit www.renoairport.com/tofrom-airport/taxis-limousines to explore other taxis, limousines, and rideshare services.

As a Main Conference Attendee, your registration includes a FREE subscription to School Transportation News. During the registration process, please specify which format you would like to receive. If you have already registered, or would like to send a colleague or friend a subscription to School Transportation News, please visit www.stnonline.com/subscribe-2 and complete the form to subscribe!